What happens after payment, and what we do when something goes wrong.
Last updated: 14 August 2026
After Paystack confirms payment, the confirmation page provides a download and Brevo sends a copy to the email used at checkout. Check your spam or promotions folder if the message does not appear. Download links may expire for security; contact us with your payment reference if you need access restored.
Because a digital file cannot be returned after access or download, we generally do not refund a correctly described product that was successfully delivered. This does not limit rights you may have when a product is defective, materially different from its description, unavailable after payment, or otherwise does not meet an applicable legal standard.
Contact us if you were charged more than once, paid but received no access, received the wrong file, or cannot open the supplied file. Include the email used at checkout and your Paystack reference. We will verify the transaction and provide the correct file, restore access, or issue an appropriate refund where the problem cannot be resolved.
Service deposits, cancellations, and refunds depend on the project agreement, work completed, committed third-party costs, and applicable law. These terms will be disclosed before the project begins.
Email info@phoselconcepts.com as soon as possible. Explain the problem and attach proof of payment where available. We will acknowledge the request and work toward a fair resolution.